It seems that Air Canada apologized for an incident where two passengers were kicked off a flight for refusing to sit in seats that were smeared with vomit. Susan Benson, one of the passengers on the flight from Las Vegas to Montreal, described the situation on Facebook. According to her account, the airline staff attempted to address the issue by using coffee grinds and perfume to mask the foul smell and residue from vomit on the seats and seatbelt. However, the passengers were not satisfied with this solution. (Air Canada kicks off)
The situation escalated when the pilot became involved, warning the passengers that they would be placed on a no-fly list if they continued to complain. Eventually, the passengers were given the choice to leave the plane and make their own travel arrangements or be escorted off by security.
Air Canada acknowledged the incident and stated that the passengers “clearly did not receive the standard of care to which they were entitled.”
This incident highlights the importance of maintaining high standards of cleanliness and customer service on flights, and it appears that Air Canada is taking steps to address the situation and prevent similar incidents from occurring in the future. (Air Canada kicks off)